Getting Started
Setup basics, waitlist access, and first-time navigation.
Help Center
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Search common questions, browse help topics, or contact support directly. Inspired by a classic help-center flow, but tuned for Palate's map-first product.
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Found a bug or have product feedback? Use the direct support form.
Open support formPrivacy
Data requests
Ask for access, export, correction, or deletion of account data.
Email privacy@palate.appBrowse topics
Account & Sign In
Phone/email login and account-level support requests.
Logging & Map
How to log visits, save places, and use map-first features.
Lists & Sharing
Build lists and share recommendations with context.
Troubleshooting
Bug reporting, diagnostics, and offline behavior.
Privacy & Safety
Data handling, permissions, and account deletion requests.
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Getting Started
How do I get started with Palate?
A quick path from account setup to your first saved place.
Logging & Map
How do I log a restaurant visit?
Capture the food, vibe, and service in under a minute.
Lists & Sharing
How do I build and share lists?
Keep recommendations map-aware when sharing with friends.
Troubleshooting
How does Shake to Report work?
Quickly report bugs with optional diagnostics directly from the app.
Privacy & Safety
What diagnostics can be included in support reports?
Diagnostics are redacted and designed to avoid sensitive content.
Privacy & Safety
How can I request account deletion?
Request access, correction, export, or deletion of your data.
Popular answers
Getting Started
How do I get started with Palate?
A quick path from account setup to your first saved place.
- Create your account and complete your profile basics.
- Use the map as your home base to browse or search nearby places.
- Save a place first, then log your first visit so your map starts filling in.
- Create one list you can share with friends to keep context in one place.
Getting Started
How does waitlist access work?
What to expect after joining the waitlist on palate.app.
- Join via the website waitlist form with your preferred email.
- We use waitlist data to prioritize early cohorts and profile matching.
- When invited, you receive onboarding instructions by email.
- If you do not see an invite, check spam/promotions and whitelist palate.app.
Account & Sign In
What sign-in methods are supported?
Palate supports phone and email auth flows depending on app screen.
- Follow the login method shown in the app onboarding flow.
- If using phone verification, enter the code exactly as received.
- If a code expires, request a fresh one instead of retrying old codes.
- Contact support if you lose access to your original sign-in destination.
Logging & Map
How do I log a restaurant visit?
Capture the food, vibe, and service in under a minute.
- Open the place from map search or your saved list.
- Tap log/add visit and add your notes and ratings.
- Separate food, vibe, and service so your future self can trust the memory.
- Save the entry to update map footprint, place history, and relevant lists.
Lists & Sharing
How do I build and share lists?
Keep recommendations map-aware when sharing with friends.
- Create a list from the app and add places with short context notes.
- Arrange places in an order that reflects your route or plan.
- Use share to send a list link that preserves location context.
- Update the list anytime and your shared link stays current.
Troubleshooting
How does Shake to Report work?
Quickly report bugs with optional diagnostics directly from the app.
- Shake your device while in the app to open reporting options.
- Choose bug report or feedback and describe what happened.
- Disable diagnostics in Settings > Support if you do not want them included.
- You can also submit manually from Settings > Support at any time.
Troubleshooting
What happens if I report while offline?
Reports can be queued and sent once connectivity returns.
- If you are offline, Palate stores the report locally on the device.
- The report is retried automatically when connection is restored.
- Pending reports remain editable until transmission succeeds.
- If the report still does not send, submit from the web support form.
Privacy & Safety
What diagnostics can be included in support reports?
Diagnostics are redacted and designed to avoid sensitive content.
- Potential diagnostics include app version, device model, iOS version, and screen context.
- Sensitive fields like auth tokens, passwords, cookies, and precise GPS should be redacted.
- Web support form submissions include only information you explicitly enter.
- You may opt out of diagnostics before sending support reports.
Privacy & Safety
How can I request account deletion?
Request access, correction, export, or deletion of your data.
- Send your request from the email linked to your account when possible.
- Include the request type: access, correction, export, or deletion.
- Our team verifies the request before processing.
- Deletion requests are handled within a reasonable legal/compliance window.
Need more help?
Reach a human from the Palate team.
For account and product questions, email hello@palate.app. For legal requests, use privacy@palate.app or legal@palate.app.